{"id":103109,"date":"2022-04-01T18:00:33","date_gmt":"2022-04-01T22:00:33","guid":{"rendered":"https:\/\/www.phone.com\/general-terms-2\/"},"modified":"2025-07-31T17:28:38","modified_gmt":"2025-07-31T21:28:38","slug":"sms-policy","status":"publish","type":"page","link":"https:\/\/www.phone.com\/sms-policy\/","title":{"rendered":"SMS Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"103109\" class=\"elementor elementor-103109\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf5567d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf5567d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca2dc4e\" data-id=\"ca2dc4e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-492d1f7 elementor-align-center elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-global elementor-global-103822 elementor-widget-icon-list\" data-id=\"492d1f7\" data-element_type=\"widget\" id=\"legal-nav-menu\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/privacy-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Privacy Statement<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/general-terms\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">General Terms<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/customer-terms\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Terms of Service<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/security-statement\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Security<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/sms-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">SMS Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/emergency-calling\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Emergency Calling Statement<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90d1d49 elementor-widget elementor-widget-heading\" data-id=\"90d1d49\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">SMS and MMS Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb69536 elementor-widget elementor-widget-text-editor\" data-id=\"fb69536\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please read this page carefully, because it describes your rights and responsibilities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6169ad3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6169ad3f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6182ee28\" data-id=\"6182ee28\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54498832 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"54498832\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 14pt;\"><b>Phone.com \u2013 Use of SMS and MMS Requirements<\/b><\/span><\/p>\n<p>\u00a0<\/p>\n<p>Phone.com (\u201cwe,\u201d \u201cus\u201d or \u201cPhone.com\u201d) participates as a Campaign Service Provider (CSP) in The Campaign Registry (TCR).\u00a0 As a CSP, Phone.com has pledged to work towards the elimination of phishing, spam, and fraud, while providing excellent service.\u00a0 To assist with these goals, Phone.com has developed the following policies, in conjunction with CTIA messaging guidelines, that apply to our SMS\/MMS Services.\u00a0 These policies are incorporated into Phone.com\u2019s Terms of Service. Your use of our SMS\/MMS Services constitutes acceptance of these policies and the agreement that you will abide by these policies or your services will be subject to suspension or termination.\u00a0 You are also responsible for compliance with the applicable law, and to adhere to any and all policies or other restrictions concerning SMS messaging.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>1. Limitations on SMS Messages.<\/strong> Phone.com provides its customers SMS for person-to-person communications and cannot be used for automated messaging or other notifications, chatbots, or the like. In addition, Phone.com reserves the right to protect our network from SPAM and fraud by limiting the number of messages that can be sent each day\/month based on a number of factors including the age of the account and the volume of messages sent.<\/p>\n<p>\u00a0<\/p>\n<p>By using the SMS service including with your Phone.com services, you also agree that you will:<\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Every message must identify you as the sender of the message unless the message is part of an ongoing communication;<\/li>\n<li>No more than 25 repetitive messages;<\/li>\n<li>1:1 send\/ receive ratio;<\/li>\n<li>No more than 1 number used per person to send SMS.<\/li>\n<\/ul>\n<p>If you wish to use automated messaging, including repetitive messaging and mass volume messaging, please contact Phone.com to arrange for a high-volume SMS account.<\/p>\n<p>\u00a0<\/p>\n<p><strong>2. User Consent Required.<\/strong> You understand that you must have express written consent from the recipient in order to communicate with them via messaging.<\/p>\n<p>\u00a0<\/p>\n<p style=\"padding-left: 40px;\">a. You are responsible for maintaining a record of the consent, and must send an initial message to the recipient within a reasonable period of time after receiving consent, and then reconfirm consent in the initial message.<\/p>\n<p style=\"padding-left: 40px;\">\u00a0<\/p>\n<p style=\"padding-left: 40px;\">b. The initial message that you send must include \u201cReply STOP to unsubscribe\u201d or a similar statement using another standard opt-out keyword such as \u201cUNSUBSCRIBE\u201d, \u201cCANCEL\u201d, \u201cEND\u201d, and \u201cQUIT\u201d.<\/p>\n<p style=\"padding-left: 40px;\">\u00a0<\/p>\n<p style=\"padding-left: 40px;\">c. You are required to allow individuals to revoke consent at any time by replying with a standard opt-out keyword. When an individual opts out, you are permitted to deliver one final message confirming the opt-out has been process, but no further messages are permitted without the individual reconsenting to receiving messages.<\/p>\n<p style=\"padding-left: 40px;\">\u00a0<\/p>\n<p style=\"padding-left: 40px;\">d. The consent is only applicable to you and the specific campaign that the recipient has consented to receive messages.<\/p>\n<p style=\"padding-left: 40px;\">\u00a0<\/p>\n<p style=\"padding-left: 40px;\">e. Proof of consent should be retained as set forth by local regulations or best practices.<\/p>\n<p>\u00a0<\/p>\n<p><strong>3. Alternative Consent.<\/strong> In certain instances, you may obtain consent through an alternative method if you do not obtain explicit consent from an individual.<\/p>\n<p>\u00a0<\/p>\n<p style=\"padding-left: 40px;\">a. If the individual sends a message to you, you are permitted to respond to that individual. Note, the implied consent is only applicable to that particular conversion, e.g. the individual requests information about your hours of operation.\u00a0 You are required to obtain further consent from the individual if you intend to send additional messages unrelated the initial inquiry.<\/p>\n<p>\u00a0<\/p>\n<p style=\"padding-left: 40px;\">b. You are permitted to send message to an individual if you have a prior relationship with the individual and the individual has provided their phone number to you, has taken some action to trigger the potential communications, and has not expressed a preference to not receive messages. Examples can include a button press, appointment, order placements, or alert set ups.\u00a0 In these instances, acceptable messages include appointment reminders, receipts, order\/shipping\/reservation confirmations, and the like.<\/p>\n<p>\u00a0<\/p>\n<p><strong>4. Content Restrictions.<\/strong> You may not use our service for certain types of campaigns.\u00a0 Messages relating to the following are strictly prohibited on the Phone.com platform:<\/p>\n<ul>\n<li>Loan and mortgage advertisements<\/li>\n<li>Credit repair offers<\/li>\n<li>Debt relief offers<\/li>\n<li>Debt collection attempts<\/li>\n<li>Work from home advertisements<\/li>\n<li>Secret shopper advertisements<\/li>\n<li>Alcohol, tobacco, or firearms advertisements<\/li>\n<li>Pharmaceutical, vitamin, or other drug advertisements<\/li>\n<li>Campaigns that may be similar to the above<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>Certain campaigns that are used to engage with customers, but are prohibited because they are similar to the types of campaigns listed above, for example, a message providing an update on a loan application.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Further, messages containing the following content are also strictly prohibited from our platform, and may result in your services being blocked or suspended by Phone.com or our underlying\u00a0 carriers:<\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Messages that engage in any illegal activity or otherwise violate our terms of service, including the acceptable use policy<\/li>\n<li>Messages that engage in or promote, pornographic or adult entertainment, regardless of legality<\/li>\n<li>Messages that contain text or references to violence, hate speech, or otherwise engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior<\/li>\n<li>Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis)<\/li>\n<li>Messages that contain third-party affiliate\/lead generation links<\/li>\n<li>Messages that contain obfuscated links for the purpose of misleading the reader, or use links contrary to the expectation of the user based on the message text<\/li>\n<li>Messages that are structured to evade this policy or the policies of carriers (e.g. misspelling, uncommon capitalization, etc.)<\/li>\n<li>Messages that involve letter and number substitution, such as \u201cFr33\u201d in place of \u201cFree\u201d or \u201cS@ve\u201d in place of \u201cSave.\u201d<\/li>\n<\/ul>\n<p>We reserve the right to add to this list at any time or determine messages are prohibited at our discretion.<\/p>\n<p>\u00a0<\/p>\n<p><strong>5. Outbound text messaging registration requirements.<\/strong> Outbound text messaging to US local numbers is subject to <a href=\"https:\/\/support.phone.com\/what-are-the-outbound-text-messaging-limitations-and-registration-requirements\">registration requirements<\/a> and fees imposed by the mobile carriers. By sending outbound text messages, you agree to pay any associated fees assessed by the mobile carriers, and be bound by any applicable third-party registration requirements.<\/p>\n<p>\u00a0<\/p>\n<p><strong>6. Fees and account restrictions.<\/strong> Violation of these rules and regulations may result in reduced delivery of your messages, additional campaign registration requirements and fees for which you are responsible, or suspension and termination of your service, in addition to fines and penalties passed through to Phone.com by its underlying carrier.<\/p>\n<p>\u00a0<\/p>\n<p>This SMS and MMS Policy was last updated on August 8, 2023, and is effective immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Statement General Terms Terms of Service Security SMS Policy SMS and MMS Policy Please read this page carefully, because it describes your rights and responsibilities. Phone.com \u2013 Use of SMS and MMS Requirements &nbsp; Phone.com (\u201cwe,\u201d \u201cus\u201d or \u201cPhone.com\u201d) participates as a Campaign Service Provider (CSP) in The Campaign Registry (TCR).\u00a0 As a CSP, [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-103109","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SMS Policy<\/title>\n<meta name=\"description\" content=\"These policies are incorporated into Phone.com\u2019s Terms of Service. 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