{"id":103163,"date":"2022-04-05T14:08:05","date_gmt":"2022-04-05T18:08:05","guid":{"rendered":"https:\/\/www.phone.com\/?p=103163"},"modified":"2022-06-14T00:28:17","modified_gmt":"2022-06-14T04:28:17","slug":"what-are-the-benefits-of-a-virtual-receptionist","status":"publish","type":"post","link":"https:\/\/www.phone.com\/what-are-the-benefits-of-a-virtual-receptionist\/","title":{"rendered":"What are the Benefits of a Virtual Receptionist?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Picture this. You own or operate a<\/span> <span style=\"font-weight: 400;\">small business<\/span><span style=\"font-weight: 400;\">.<\/span> <span style=\"font-weight: 400;\">From hiring and training employees to coming up with<\/span><a href=\"https:\/\/www.investopedia.com\/ask\/answers\/042215\/whats-difference-between-budgeting-and-financial-forecasting.asp\"> <span style=\"font-weight: 400;\">budgets and sales forecasts<\/span><\/a><span style=\"font-weight: 400;\">, management, planning, and strategizing, there are a ton of things to do.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You probably have a few employees, but you can\u2019t afford to hire more for now.<\/span> <span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">And then there are your customers.<\/span> <span style=\"font-weight: 400;\">They keep calling for different issues, from shipping to billing and other inquiries. Answering these calls is taking up too much of the time that you need to spend on crucial business functions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s when you realize you need a receptionist. Someone to answer and manage client calls, schedule appointments, arrange meetings, etc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But you can\u2019t afford to hire one on a full-time basis to sit at your front desk. What do you do?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You hire a virtual receptionist, of course.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Why virtual and not the good ol\u2019 traditional one that sits at your front desk and smiles at your visitors? Let\u2019s talk about that.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">The Traditional Receptionist<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A traditional receptionist sits at your reception desk and works a set number of hours daily. They are part of your staff and are paid a monthly salary plus allowances, pension, and other benefits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is the first person your visitors see as they enter the building. The first impression they offer visitors can have a huge impact on your business. Even though their skills are the main consideration, they can be the difference between a happy workplace and one that scares away your visitors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some of the duties of a traditional receptionist include;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Answering phones, taking messages, and forwarding calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Greeting visitors and directing them to a specific department<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scheduling appointments<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintaining records and documents<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Entering customer details into the company\u2019s database<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scanning, faxing, filing, and mailing documents<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collecting, sorting, and distributing mail and deliveries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other administrative tasks such as transcription, proofreading, and typing<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Depending on your business, most if not all of these tasks are integral to the efficient functioning of your business. That said, it is challenging to keep up with today\u2019s workplace with a traditional receptionist.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Technology has continued to advance, and<\/span><a href=\"https:\/\/www.statista.com\/statistics\/1192578\/worldwide-share-of-consumers-that-shop-online\/\"> <span style=\"font-weight: 400;\">more people are now buying online<\/span><\/a><span style=\"font-weight: 400;\">, thus reducing the number of walk-ins.<\/span> <span style=\"font-weight: 400;\">Additionally, with the growth of global trade, you may also need to cater to international clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to this, the cost required to maintain a traditional receptionist in your office, has led many businesses to search for an alternative.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enter a virtual receptionist.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">The Virtual Receptionist: A Modern Alternative<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A<\/span><a href=\"https:\/\/www.phone.com\/live-receptionist\/\"> <span style=\"font-weight: 400;\">virtual receptionist<\/span><\/a><span style=\"font-weight: 400;\"> is similar to a traditional receptionist, with the main difference being their location.<\/span> <span style=\"font-weight: 400;\">Unlike their traditional counterparts, virtual receptionists work remotely. This gives your business flexibility and access to highly-trained customer service professionals when needed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For your business to thrive and experience growth, you need to be available, flexible, and meet customer expectations while being cost-effective. A virtual receptionist allows you to do all this and more. Here are some benefits of a virtual receptionist.<\/span><\/p>\n<h3><b>Related<\/b><span style=\"font-weight: 400;\">:<\/span><a href=\"https:\/\/www.phone.com\/how-a-live-receptionist-can-help-you-have-a-more-relaxing-summer-vacation\/\"> <span style=\"font-weight: 400;\">How a Live Receptionist Can Help You Have a More Relaxing Summer Vacation<\/span><\/a><\/h3>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Benefits of a Virtual Receptionist<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">So what are the benefits of a virtual receptionist? How can someone not physically present help you keep the administrative tasks if your business moving along efficiently and effectively? Here are a few ways:<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">A Virtual Receptionist Improves Customer Service<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">With so much business happening online these days, it\u2019s important to have a receptionist that is versatile and can offer high quality customer service beyond the front door. According to research, <\/span><a href=\"https:\/\/hyken.com\/2020aca\/\"><span style=\"font-weight: 400;\">96%<\/span><\/a><span style=\"font-weight: 400;\"> of your customers will stop buying from you due to poor customer service. And no, it\u2019s not just about rude agents but also other issues such as:<\/span><span style=\"font-weight: 400;\"><\/p>\n<p><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inability to reach a live person for customer support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Having to repeat or provide information multiple times<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A representative without the ability or knowledge to solve their issue<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unanswered calls or calls going to voicemail<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">With a virtual receptionist, you get dedicated, trained, professional customer service agents ready to solve your customers\u2019 issues and provide them with the support they need.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Choose a receptionist that\u2019s well versed in your business, and you can rest assured your customers and prospects are getting professional services. You\u2019ll improve customer service and increase sales.<\/span><a href=\"https:\/\/blog.hubspot.com\/service\/importance-customer-service\"><span style=\"font-weight: 400;\"> Ultimately, <\/span><span style=\"font-weight: 400;\">happy customers buy more<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">A Virtual Receptionist Saves on Costs<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Hiring an on-premise receptionist can be expensive for a small business or startup. Depending on your location, the average salary for a receptionist is<\/span><a href=\"https:\/\/money.usnews.com\/careers\/best-jobs\/receptionist\/salary\"> <span style=\"font-weight: 400;\">$32,410<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In cities and industries where receptionists require specialized skills such as technical services, their salary can be six figures. You pay them that amount whether there is less workload or not.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, for just a fraction of that expense, you can hire the services of a virtual receptionist. They will provide you with the same expertise and support\u2014and sometimes better services\u2014only when you need it. That includes weekends, holidays, and off-hours.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The<\/span><a href=\"https:\/\/www.ziprecruiter.com\/Salaries\/Virtual-Receptionist-Salary-per-Hour\"> <span style=\"font-weight: 400;\">average hourly rate<\/span><\/a><span style=\"font-weight: 400;\"> for a virtual receptionist is between $11 and $17, and you only pay for the hours they work. If you need help with customer support, virtual receptionists can save you serious expense.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">A Virtual Receptionist Allows You to Focus on Key Business Functions<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When managing a small business, getting lost in recurring maintenance tasks such as invoicing and answering calls is easy but undesirable.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customer support is essential in a business, of course, but as a business owner you have pressing business functions to focus on, like coming up with business strategies, operations, marketing, and other vital tasks that make your business work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You need to outsource the maintenance tasks so you can focus on the more important ones. Hiring a live receptionist will free up your schedule, and your customers can still get quality service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By<\/span><a href=\"https:\/\/www.phone.com\/heres-how-a-live-answering-service-can-benefit-your-business\/\"> <span style=\"font-weight: 400;\">outsourcing your calls and chats<\/span><\/a><span style=\"font-weight: 400;\">, you can reclaim precious time and work on growing your business.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">A Virtual Receptionist Offers Customer Service 24\/7<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Serving international clients from different time zones? No need to worry about availability. Your virtual receptionist will be there to answer your calls.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An on-site receptionist can only provide support during their work hours. That means calls that come in when they\u2019re not working will go unanswered and probably to voicemail. You risk losing valuable clients to your competitors if they can\u2019t reach you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether it&#8217;s during the holidays, weekends, at night, or off-hours, you can rest assured your customers are getting the support they need through your virtual receptionist.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">A Virtual Receptionist Provides Consistent Experience Across Channels<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You probably have several channels to connect with your customers and prospects, like a website, social media pages, and other modes of communication.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the versatile customer experience that virtual receptionists can offer, you don\u2019t have to limit it to one channel\u2014calls. Virtual receptionist service providers usually offer both calls and chat support.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers who prefer to contact you through direct message on your pages will get the same quality professional support as those who call.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However your prospects and returning customers choose to reach you, they\u2019ll get the same personalized service and a uniform solution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And your reviews?<\/span> <span style=\"font-weight: 400;\">They\u2019ll most likely be full of praise.<\/span><a href=\"https:\/\/www.oberlo.com\/blog\/online-review-statistics\"> <span style=\"font-weight: 400;\">89%<\/span><\/a><span style=\"font-weight: 400;\"> of consumers read reviews before buying, and 79% trust those reviews as much as personal recommendations. A good virtual receptionist will provide versatile, effective, and reassuring customer service that will keep your customers coming back.<\/span><\/p>\n<h3><b>Related<\/b><span style=\"font-weight: 400;\">:<\/span><a href=\"https:\/\/www.phone.com\/how-a-live-receptionist-service-pays-for-itself\/\"> <span style=\"font-weight: 400;\">How a Live Receptionist Service Pays for Itself<\/span><\/a><\/h3>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Bilingual Virtual Receptionists Help You Cater to International Clients<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Global trade poses language challenges. To serve your international clients, you\u2019ll need to speak the language they prefer and understand best.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your in-house receptionist might be fluent in English, but what about other major languages? Bilingual virtual receptionists can help mitigate the challenge and connect with your customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some can even offer live translation services. Don\u2019t lose valuable customers just because you can\u2019t speak their language. A virtual receptionist can help reach them.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Embrace Flexibility. Hire a Virtual Receptionist.<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Your clients may not see your virtual receptionist, but they will feel the tailored professional service your remote agent will offer.<\/span> <span style=\"font-weight: 400;\">Finding a virtual assistant who understands your business needs and your audience can be a daunting task. But you don\u2019t have to do it alone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How about a partner who\u2019ll provide you with the precise virtual receptionist services you\u2019ve been looking for?<\/span><a href=\"https:\/\/www.phone.com\/\"> <span style=\"font-weight: 400;\">Phone.com<\/span><\/a><span style=\"font-weight: 400;\"> has a highly-qualified team of agents selected for their professionalism and trained to deliver the highest level of customer service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re in real estate, legal, medical, or any other industry, we\u2019ll take your calls when you can\u2019t and add a personal, professional touch to your business.<\/span> <span style=\"font-weight: 400;\">No setup fee, no contract, and you can cancel anytime.<\/span> <span style=\"font-weight: 400;\">Just<\/span><a href=\"https:\/\/www.phone.com\/live-receptionist\/\"> <span style=\"font-weight: 400;\">fill out a quick form<\/span><\/a><span style=\"font-weight: 400;\"> or call us at <\/span><b>844.746.6312<\/b><span style=\"font-weight: 400;\"> to get started.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Picture this. You own or operate a small business. From hiring and training employees to coming up with budgets and sales forecasts, management, planning, and strategizing, there are a ton of things to do. You probably have a few employees, but you can\u2019t afford to hire more for now. And then there are your customers. [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":103164,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10404],"tags":[],"class_list":["post-103163","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-live-receptionist"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are the Benefits of a Virtual Receptionist? - Phone.com<\/title>\n<meta name=\"description\" content=\"A virtual receptionist helps you focus on essential business functions. Here are the benefits of virtual receptionist and why you should consider hiring one.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phone.com\/what-are-the-benefits-of-a-virtual-receptionist\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What are the Benefits of a Virtual Receptionist?\" \/>\n<meta property=\"og:description\" content=\"A virtual receptionist helps you focus on essential business functions. 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