{"id":103654,"date":"2022-05-05T14:17:32","date_gmt":"2022-05-05T18:17:32","guid":{"rendered":"https:\/\/www.phone.com\/?p=103654"},"modified":"2023-09-22T13:39:30","modified_gmt":"2023-09-22T17:39:30","slug":"igniting-performance-with-deep-analytics","status":"publish","type":"post","link":"https:\/\/www.phone.com\/igniting-performance-with-deep-analytics\/","title":{"rendered":"Webinar | The CX Strategy: Igniting Performance with Deep Analytics"},"content":{"rendered":"<div class=\"form-group horizontal\">\n<div class=\"controls\">In today&#8217;s competitive times your customer\u2019s voice matters more than ever. It is the key to unlocking your agent potential and driving better performance. With AI-powered Speech Analytics, you\u2019ll be able to review your customer sentiments through the magnifying glass of targeted KPIs. Just imagine what you could accomplish when you analyze 100% of your customer interactions!<\/div>\n<div>\u00a0<\/div>\n<div class=\"controls\">Join Phone.com, VP of Sales and Call Center Operations, Chris Basile, and other industry experts for this informative webinar.<\/p>\n<p>From this Webinar, you will learn how to harness the power of Artificial Intelligence and Big Data to craft a multifaceted approach to the frictionless customer experience through deep business insights while improving agent experience and retention.<\/p>\n<p>Discussion topics will include:<\/p><\/div>\n<ul>\n<li class=\"controls\">Advantages of Speech Analytics in Call Center<\/li>\n<li class=\"controls\">How to successfully adopt Speech Analytics?<\/li>\n<li class=\"controls\">Key metrics to measure Speech Analytics success<\/li>\n<li class=\"controls\">360-degree performance evaluation and integrated agent coaching<\/li>\n<\/ul>\n<\/div>\n<div class=\"form-group horizontal\">\n<div class=\"controls\">\n<p>&nbsp;<\/p>\n<p><strong>May 18, 2022 11:00 AM in\u00a0 Central Time (US and Canada)<\/strong><\/p>\n<p><a href=\"https:\/\/us06web.zoom.us\/webinar\/register\/WN_CMltPCPwR-GeOzzkZ8jVsw\">Register Today!<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In today&#8217;s competitive times your customer\u2019s voice matters more than ever. It is the key to unlocking your agent potential and driving better performance. With AI-powered Speech Analytics, you\u2019ll be able to review your customer sentiments through the magnifying glass of targeted KPIs. Just imagine what you could accomplish when you analyze 100% of your [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":103655,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10395],"tags":[],"class_list":["post-103654","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The CX Strategy: Igniting Performance with Deep Analytics<\/title>\n<meta name=\"description\" content=\"In today&#039;s competitive times your customer\u2019s voice matters more than ever. It is the key to unlocking your agent potential and driving better performance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phone.com\/igniting-performance-with-deep-analytics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinar | The CX Strategy: Igniting Performance with Deep Analytics\" \/>\n<meta property=\"og:description\" content=\"In today&#039;s competitive times your customer\u2019s voice matters more than ever. 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