{"id":105221,"date":"2023-01-09T11:11:16","date_gmt":"2023-01-09T16:11:16","guid":{"rendered":"https:\/\/www.phone.com\/?p=105221"},"modified":"2024-09-30T13:58:17","modified_gmt":"2024-09-30T17:58:17","slug":"join-our-vp-chris-basile-at-customer-contact-week-jan-30th-learn-how-data-and-purpose-stop-the-revolving-door","status":"publish","type":"post","link":"https:\/\/www.phone.com\/join-our-vp-chris-basile-at-customer-contact-week-jan-30th-learn-how-data-and-purpose-stop-the-revolving-door\/","title":{"rendered":"Join our VP Chris Basile at Customer Contact Week Jan 30th &#038; Learn How Data and Purpose Stop the Revolving Door"},"content":{"rendered":"<h3>Our\u00a0 Vice President of Sales and Contact Center Operations Chris Basile will be in San Antonio, TX January 30th at the Etech Customer Contact Week\u00a0<\/h3>\n<h4>\u00a0<\/h4>\n<h4><b><span class=\"bold\">Register <a href=\"https:\/\/www.customercontactweekwinter.com\/\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0 and use code 23CCW_ETECH to get 20% off registration.<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\">This interactive session will explore how to leverage data analytics to understand customer sentiment and connect agent purpose with improved tenure and positive customer experiences.\u202f\u202f<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{\">\u00a0<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Engage in\u202fan open-discussion\u202fabout how to create and leverage a Data Driven Culture.\u202f You will learn how to use\u202flarge-volume datasets to create impactful\u202fhuman experiences.\u202fWitness\u202freal-life examples, case studies, and testimonials\u202fthat connect mission and purpose with critical behaviors and actionable insights. Delegates will leave this session\u202fempowered\u202fwith a roadmap that boosts agent engagement, enhances productivity, and delivers better CX.<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p class=\"fontst\"><b><span data-contrast=\"auto\">Key Takeaways:<\/span><\/b><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u2013 Creating a Data-Driven Culture\u202fthat Connects with Your Mission and Purpose\u202f<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">-\u202fHow\u202fImproving Critical Behaviors\u202fImproves Retention<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u2013 How to\u202fGain Buy-In by\u202fSimplifying\u202fAgent Performance Management<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<div class=\"etech-vesit\">\n<p data-contrast=\"auto\">For one-on-one conversation with Etech\u2019s Team visit: Booth #408<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our\u00a0 Vice President of Sales and Contact Center Operations Chris Basile will be in San Antonio, TX January 30th at the Etech Customer Contact Week\u00a0 \u00a0 Register here\u00a0 and use code 23CCW_ETECH to get 20% off registration. This interactive session will explore how to leverage data analytics to understand customer sentiment and connect agent purpose [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":105223,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10395],"tags":[],"class_list":["post-105221","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>oin our VP Chris Basile at Customer Contact Week Jan 30th<\/title>\n<meta name=\"description\" content=\"Our\u00a0 Vice President of Sales and Contact Center Operations Chris Basile will be in San Antonio, TX January 30th at the Etech Customer Contact Week\u00a0 \u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phone.com\/join-our-vp-chris-basile-at-customer-contact-week-jan-30th-learn-how-data-and-purpose-stop-the-revolving-door\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Join our VP Chris Basile at Customer Contact Week Jan 30th &amp; 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