{"id":21732,"date":"2016-02-19T17:29:58","date_gmt":"2016-02-19T22:29:58","guid":{"rendered":"https:\/\/phone.com\/?p=21732"},"modified":"2024-09-26T14:24:15","modified_gmt":"2024-09-26T18:24:15","slug":"cloud-telephony-for-the-small-business","status":"publish","type":"post","link":"https:\/\/www.phone.com\/cloud-telephony-for-the-small-business\/","title":{"rendered":"Cloud Telephony for the Small Business"},"content":{"rendered":"

\"Cloud<\/a><\/p>\n

If you’re the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours. You need a phone service that offers a common platform\u2014with resources you can all share, features that serve your customers well, and the ability to route calls in flexible and intuitive ways.<\/p>\n

You’re not big enough to pay an arm and a leg for it though. You need a collar-and-tie phone service at a jeans-and-tee price. Hello Phone.com!<\/p>\n

Who Uses Phone.com?<\/h3>\n

In a series of three blog posts, we\u2019re looking at the different classes of businesses that use a cloud phone service like Phone.com. No two companies are the same, but we like to see our small-business customers in one of three groups\u2014entrepreneurs<\/a> (a business of one or two people), small businesses (three to ten employees), and growing businesses (ten to 20 staff).<\/p>\n

This is the second in the series, and we’re looking at our SMALL-BUSINESS\u00a0customers\u2014those small shops that need uber-flexibility\u00a0and\u00a0lots of bigger-business features.<\/p>\n

Meet SOAR Medical<\/h3>\n

Let me introduce you to Drs. Bennet, Leight, Chung and McPherson, partners and doctors\u00a0of holistic care at SOAR Medical* in Everett, Washington.<\/p>\n

The doctors share a small practice run by a team of six\u00a0to eight physicians, chiropractors, physical therapists and traditional Chinese medical practitioners. An office manager and part-time accountant round out the SOAR Medical team.<\/p>\n

SOAR practitioners emphasize highly personalized care, so patients calling into the office can ring directly through to the physician of their choice or leave a voice message for them.<\/p>\n

Here are just four of the cloud phone features that support SOAR staff\u00a0and their patients, and make their medical practice, ahem, soar.<\/p>\n

1. Single Phone Line, So Many Phones!<\/h3>\n

A central phone number rings at the reception desk at SOAR Medical offices, but each doctor and staff member also has their own extension<\/a>. They use a combination of desk and personal mobile phones, and some of the doctors use our free Communicator<\/a> software installed on their laptops to return calls or leave appointment reminders in the evenings. The Phone.com mobile app<\/a> on doctors’ personal phones are set to make calls using the SOAR Medical outgoing caller-ID name<\/a>, so that patients know who is calling.<\/p>\n

2. Custom Phone Numbers Make\u00a0Marketing\u00a0So Easy<\/h3>\n

SOAR Medical makes it easy for their patients and those looking for care to remember their small business virtual phone number<\/a>. They purchased a\u00a0custom local number<\/a>, selecting their local-area code (509) and the number 867-5309, which translates to (509) SOAR-MED. They print their vanity number on their appointment cards, fridge magnets, pens and on the thermometers they give away to new patients. They also advertise using (509) SOAR-MED on bus shelters and local radio stations.<\/p>\n

3. Using Menus and Greetings to the Max<\/h3>\n

SOAR’s office manager set up the practice’s menu system<\/a> to route calls efficiently to each doctor, and she updates their phone greetings<\/a> regularly to provide information about changing office hours, immunization\u00a0news, and special offers on massage therapy and wellness seminars. Each doctor has a warm and friendly personalized greeting on their extension.<\/p>\n

4. Managing Your Time and Voicemail Like a Pro<\/h3>\n

SOAR physicians and practitioners use the Phone.com Schedules<\/a> feature to manage how calls are handled evenings and weekends. If a patient needs to talk with them urgently, they can call right back, or forward the caller to the doctor on call. They also love our Voicemail Transcription<\/a> service, which sends visual voicemail to their mobile phones by text, so they can respond to important messages quickly.<\/p>\n

Do You Have a Small Business?<\/h3>\n

Your business may be similar to SOAR Medical,\u00a0or you may need other services I haven’t mentioned. Free conference calling? A separate fax line?<\/p>\n

We offer a full range of business phone services. What\u2019s important, is that most of those services\u2014over 40 features in all<\/a>\u2014are included in our base plan for small businesses<\/a>.<\/p>\n

Take a look at our Getting Started Guide for Small Businesses to see if Phone.com is a good fit for your company, and contact our Sales agents<\/a> if you have questions.<\/p>\n

* Owners and business name are fictitious.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

If you’re the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours. You need a phone service that offers a common platform\u2014with resources you can all share, features that serve your customers well, and the ability to […]<\/p>\n","protected":false},"author":62,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10397,10394],"tags":[47,70,48,54,50],"class_list":["post-21732","post","type-post","status-publish","format-standard","hentry","category-customer-stories","category-product","tag-business-phone-system","tag-business-voip","tag-call-routing","tag-small-business","tag-voip"],"acf":[],"yoast_head":"\nCloud Telephony for the Small Business - Phone.com<\/title>\n<meta name=\"description\" content=\"If you're the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phone.com\/cloud-telephony-for-the-small-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cloud Telephony for the Small Business\" \/>\n<meta property=\"og:description\" content=\"If you're the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.phone.com\/cloud-telephony-for-the-small-business\/\" \/>\n<meta property=\"og:site_name\" content=\"Phone.com\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/phonedotcom\" \/>\n<meta property=\"article:published_time\" content=\"2016-02-19T22:29:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-26T18:24:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/phone.com\/wp-content\/uploads\/2016\/02\/soarmed_phonedotcom.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@phonedotcom\" \/>\n<meta name=\"twitter:site\" content=\"@phonedotcom\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.phone.com\/cloud-telephony-for-the-small-business\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.phone.com\/cloud-telephony-for-the-small-business\/\"},\"author\":{\"name\":\"Amber Newman\",\"@id\":\"https:\/\/www.phone.com\/#\/schema\/person\/f51f30942d3ffeef32010076d49060d1\"},\"headline\":\"Cloud Telephony for the Small Business\",\"datePublished\":\"2016-02-19T22:29:58+00:00\",\"dateModified\":\"2024-09-26T18:24:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.phone.com\/cloud-telephony-for-the-small-business\/\"},\"wordCount\":708,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.phone.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.phone.com\/cloud-telephony-for-the-small-business\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/phone.com\/wp-content\/uploads\/2016\/02\/soarmed_phonedotcom.png\",\"keywords\":[\"business phone system\",\"business voip\",\"call routing\",\"small business\",\"voip\"],\"articleSection\":[\"Customer Stories\",\"Product\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.phone.com\/cloud-telephony-for-the-small-business\/\",\"url\":\"https:\/\/www.phone.com\/cloud-telephony-for-the-small-business\/\",\"name\":\"Cloud Telephony for the Small Business - 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