{"id":83446,"date":"2019-04-02T08:45:18","date_gmt":"2019-04-02T12:45:18","guid":{"rendered":"https:\/\/www.phone.com\/?p=83446"},"modified":"2019-04-02T08:45:18","modified_gmt":"2019-04-02T12:45:18","slug":"meet-our-customers-karns-quality-foods","status":"publish","type":"post","link":"https:\/\/www.phone.com\/meet-our-customers-karns-quality-foods\/","title":{"rendered":"Meet Our Customers: Karns Quality Foods"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\" wp-image-83448 aligncenter\" src=\"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/04\/karns-foods-customer-highlight.jpg\" alt=\"\" width=\"825\" height=\"550\" srcset=\"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/04\/karns-foods-customer-highlight.jpg 1200w, https:\/\/www.phone.com\/wp-content\/uploads\/2019\/04\/karns-foods-customer-highlight-300x200.jpg 300w, https:\/\/www.phone.com\/wp-content\/uploads\/2019\/04\/karns-foods-customer-highlight-768x512.jpg 768w, https:\/\/www.phone.com\/wp-content\/uploads\/2019\/04\/karns-foods-customer-highlight-1024x683.jpg 1024w\" sizes=\"(max-width: 825px) 100vw, 825px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We spoke with Marc Caruso, founder of <a href=\"http:\/\/www.techfox.it\/\">TechFox<\/a>, about his experience providing supermarket chain <\/span><a href=\"http:\/\/karnsfoods.com\"><b>Karns Foods<\/b><\/a><span style=\"font-weight: 400;\"> corporate infrastructure, IT security, and data architecture. Over the course of 18 years, Marc and his team have provided highly valuable cost-saving best practices, time efficiencies and essential operational structure for Karns Foods\u2019 growing business. Marc also works with <\/span><b>Phone.com<\/b><span style=\"font-weight: 400;\"> as a Channel Partner. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Can you tell us about how the relationship between Phone.com and Karns Foods began?<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Karns Foods is a retail supermarket chain in Pennsylvania with 10 locations. As I started developing the corporate infrastructure for the company in 2001, I started looking at their internal communications. Their phone system was relatively decrepit and lacked some of the more advanced features I knew were available that would add value to Karns. I knew about <\/span><b>Phone.com\u2019<\/b><span style=\"font-weight: 400;\">s features and ease of use from a prior company so I reached out and started the information collection process. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>What would you say is the biggest value add of working with Phone.com for Karns Foods?<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">First, <\/span><b>Phone.com<\/b><span style=\"font-weight: 400;\"> helped centralize the <\/span><b>Karns Foods<\/b><span style=\"font-weight: 400;\"> phone system across the ten supermarket locations. I\u2019m able to manage the phones for each location, easily adding extensions and voicemail boxes as needed. By centralizing their service, I\u2019m able to simplify calls from location-to-location by creating unique extensions. A call to separate locations can be created by simply picking up a phone and dialing the extension.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Secondly, the major savings we experienced by working with <\/span><b>Phone.com<\/b><span style=\"font-weight: 400;\">. We were able to drastically cut expenses by moving off of traditional carrier lines to a cloud-based VoIP system. Also, outbound calls were reduced by creating the centralized phone system of internal calls from location to location. Working with <\/span><b>Phone.com<\/b><span style=\"font-weight: 400;\"> reduced phone costs by <strong>50%<\/strong> for Karns Foods, which is a huge saving. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Wow, that\u2019s great! Were there system features or options that Karns Foods rely on?<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Yes, Karns relies on <\/span><b>Phone.com<\/b><span style=\"font-weight: 400;\"> for their telecom infrastructure both inbound and outbound calls, with close to 0% downtime. One of the key features that the stores use many times a day is the intercom feature to make live store announcements. Earlier this year, I worked with Phone.com\u2019s development team on the ability to have calls parked while a paging system for the store could be used. This was a great addition to the all-ready packed feature set provided to us. \u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Where to next with Karns Foods, TechFox and Phone.com?<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For Karns Foods, we are in the process of rolling out a slew of helpful new administration features like call parking, remote assist and whisper. \u00a0I\u2019m working with the <\/span><b>Phone.com<\/b><span style=\"font-weight: 400;\"> team on product ideas and helping implement across multiple clients for TechFox.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Find out more about Karns Foods at <\/span><\/i><a href=\"https:\/\/www.karnsfoods.com\/\"><i><span style=\"font-weight: 400;\">Karnsfoods.com<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">. For information about Marc Caruso&#8217;s company, visit<\/span><\/i> <em><a href=\"http:\/\/techfox.it\">TechFox.it<\/a>. <\/em><span style=\"font-weight: 400;\">Learn<\/span><i><span style=\"font-weight: 400;\"> more about Phone.com\u2019s Agent program at <\/span><\/i><a href=\"https:\/\/www.phone.com\/agents\/\"><i><span style=\"font-weight: 400;\">Phone.com\/agents<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">, email us at <\/span><\/i><a href=\"mailto:agents@phone.com\"><i><span style=\"font-weight: 400;\">agents@phone.com<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> or call for more information at 800.842.3394.<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We spoke with Marc Caruso, founder of TechFox, about his experience providing supermarket chain Karns Foods corporate infrastructure, IT security, and data architecture. Over the course of 18 years, Marc and his team have provided highly valuable cost-saving best practices, time efficiencies and essential operational structure for Karns Foods\u2019 growing business. Marc also works with [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":83448,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10397],"tags":[4995,55,4826,5000,404,4992,52,4990,4993,51,64,287,4951,4991,4996,50,4998,4766,4774,4999,4997,4768,53,4994],"class_list":["post-83446","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","tag-best-voip-phone-service","tag-business-phone","tag-business-phone-service","tag-cloud-phone-service","tag-customer-service-training","tag-food","tag-hosted-voip","tag-karnes","tag-karns-quality-foods","tag-mobile-voip","tag-phone","tag-phone-service","tag-phone-system","tag-quality","tag-service","tag-voip","tag-voip-business-phone-service-sheffield","tag-voip-phone","tag-voip-phone-service","tag-voip-phone-service-providers-for-business","tag-voip-phone-services","tag-voip-phone-system","tag-voip-service","tag-voip-service-providers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - 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