{"id":84511,"date":"2019-05-22T11:01:42","date_gmt":"2019-05-22T15:01:42","guid":{"rendered":"https:\/\/www.phone.com\/?p=84511"},"modified":"2019-05-22T11:01:42","modified_gmt":"2019-05-22T15:01:42","slug":"meet-our-customers-my-solution-services","status":"publish","type":"post","link":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/","title":{"rendered":"Meet Our Customers: My Solution Services"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-84513\" src=\"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg\" alt=\"\" width=\"836\" height=\"425\" srcset=\"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg 1200w, https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight-300x153.jpg 300w, https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight-768x391.jpg 768w, https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight-1024x521.jpg 1024w\" sizes=\"(max-width: 836px) 100vw, 836px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><em><a href=\"http:\/\/mysolutionservices.com\">My Solution Services<\/a> provides Online Business Management (OBM) and Certified Professional Practice Building Coaching for<\/em><em> therap<\/em><em>ists,<\/em><em> helping with the daily tasks of running the business side of private practice. <i><span style=\"font-weight: 400;\">We spoke to Frances J. Harvey, C.P.C., founder of the company, about her business and working with Phone.com\u2019s Agent Program. <\/span><\/i><\/em><\/p>\n<p>&nbsp;<\/p>\n<p><b>What can you tell us about My Solution Services?<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>My Solution Services<\/b><span style=\"font-weight: 400;\"> is an online strategic service for the mental health professional industry. We\u2019ve been doing it for over eight years and I have thirty-plus years managing businesses. We\u2019ve found that many mental health specialists love their ability to help people but do not have hands-on business management experience. <\/span><b>My Solution Services<\/b><span style=\"font-weight: 400;\"> helps in guidance, prioritization, technical integrations and professional coaching for the mental health industry.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>What are some of the technical challenges you face in working with the mental health industry?<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Many of the companies and teams I work with are excellent mental therapists but are not aware of the latest in technology or health legal compliance. I often help them understand the importance of HIPAA compliance and how to make sure their office is running compliant software. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>How did you get involved with Phone.com?<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">When I started the business it was just me, my phone and computer. I needed to determine how to make it work, so I started researching. Initially I worked with Grasshopper, which worked. As I continued to grow and bring on more clinicians, I ran into the challenge of Grasshopper not being HIPAA compliant. They were not interested in signing a BAA, providing it or talking about one. This should be a dealbreaker for therapists. I started to run into challenges and tried <\/span><b>Phone.com<\/b><span style=\"font-weight: 400;\"> based on a recommendation. I haven\u2019t looked back! <\/span>Phone.com<span style=\"font-weight: 400;\">\u2019s customer service is wonderful and the solidness, ease of use of the platform is its strength. I connected with Joel (Maloff, SVP of Strategic Alliances and Chief Compliance Officer) and Leslie (Roberts, Channel Partner Manager). I\u2019ve recommended <\/span>Phone.com<span style=\"font-weight: 400;\"> ever since. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>HIPAA Compliance is a big deal. Do you have to educate clinicians on HIPAA compliance?<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You would think since it\u2019s what they do, that they would know HIPAA\u2019s importance, but not so much! Over the years, working with therapists, some do their due diligence and know what&#8217;s required, what they\u2019re mandated under the jurisdiction of the board of mental science. Some clinicians need help. HIPAA Compliance protects their clients\u2019 privacy, so any of the communication tools they use need to be certified. \u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Great, what\u2019s next for the company?<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">I\u2019m looking forward to growing my business and my clients\u2019 businesses, signing up more customers, encouraging them to use <\/span><b>Phone.com<\/b><span style=\"font-weight: 400;\">. There are new features that Phone.com is developing that I\u2019m looking forward to and testing. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><i><span style=\"font-weight: 400;\">Find out more about Frances&#8217;s company at <a href=\"http:\/\/mysolutionservices.com\">Mysolutionservices.com<\/a><\/span><\/i><i><span style=\"font-weight: 400;\">. Learn<\/span><\/i><i><span style=\"font-weight: 400;\"> more about Phone.com\u2019s Agent program at <\/span><\/i><a href=\"https:\/\/www.phone.com\/agents\/\"><i><span style=\"font-weight: 400;\">Phone.com\/agents<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">, email us at <\/span><\/i><i><span style=\"font-weight: 400;\">agents@phone.com<\/span><\/i><i><span style=\"font-weight: 400;\"> or call for more information at 800.842.3394<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; My Solution Services provides Online Business Management (OBM) and Certified Professional Practice Building Coaching for therapists, helping with the daily tasks of running the business side of private practice. We spoke to Frances J. Harvey, C.P.C., founder of the company, about her business and working with Phone.com\u2019s Agent Program. &nbsp; What can you [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":84513,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10397],"tags":[75,4733,4731,4857,4732,88,50],"class_list":["post-84511","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","tag-customer-service","tag-customer-service-management","tag-customer-service-solution","tag-hipaa","tag-merchant-services","tag-phone-com","tag-voip"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Meet Our Customers: My Solution Services - Phone.com<\/title>\n<meta name=\"description\" content=\"My Solution Services provides Online Business Management (OBM) and Certified Professional Practice Building Coaching for therapists...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet Our Customers: My Solution Services\" \/>\n<meta property=\"og:description\" content=\"My Solution Services provides Online Business Management (OBM) and Certified Professional Practice Building Coaching for therapists...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Phone.com\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/phonedotcom\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-22T15:01:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"611\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@phonedotcom\" \/>\n<meta name=\"twitter:site\" content=\"@phonedotcom\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/\"},\"author\":{\"name\":\"Amber Newman\",\"@id\":\"https:\/\/www.phone.com\/#\/schema\/person\/f51f30942d3ffeef32010076d49060d1\"},\"headline\":\"Meet Our Customers: My Solution Services\",\"datePublished\":\"2019-05-22T15:01:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/\"},\"wordCount\":525,\"publisher\":{\"@id\":\"https:\/\/www.phone.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg\",\"keywords\":[\"customer service\",\"customer service management\",\"customer service solution\",\"hipaa\",\"merchant services\",\"Phone.com\",\"voip\"],\"articleSection\":[\"Customer Stories\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/\",\"url\":\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/\",\"name\":\"Meet Our Customers: My Solution Services - Phone.com\",\"isPartOf\":{\"@id\":\"https:\/\/www.phone.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg\",\"datePublished\":\"2019-05-22T15:01:42+00:00\",\"description\":\"My Solution Services provides Online Business Management (OBM) and Certified Professional Practice Building Coaching for therapists...\",\"breadcrumb\":{\"@id\":\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#primaryimage\",\"url\":\"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg\",\"contentUrl\":\"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg\",\"width\":1200,\"height\":611,\"caption\":\"My Solution Servies\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.phone.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Stories\",\"item\":\"https:\/\/www.phone.com\/category\/customer-stories\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Meet Our Customers: My Solution Services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.phone.com\/#website\",\"url\":\"https:\/\/www.phone.com\/\",\"name\":\"Phone.com\",\"description\":\"Communicate Better\",\"publisher\":{\"@id\":\"https:\/\/www.phone.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.phone.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.phone.com\/#organization\",\"name\":\"Phone.com\",\"url\":\"https:\/\/www.phone.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.phone.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.phone.com\/wp-content\/uploads\/2022\/05\/phone_dot_com_OG_image.png\",\"contentUrl\":\"https:\/\/www.phone.com\/wp-content\/uploads\/2022\/05\/phone_dot_com_OG_image.png\",\"width\":1200,\"height\":630,\"caption\":\"Phone.com\"},\"image\":{\"@id\":\"https:\/\/www.phone.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/phonedotcom\",\"https:\/\/x.com\/phonedotcom\",\"https:\/\/www.instagram.com\/phonecom\/\",\"http:\/\/www.linkedin.com\/companies\/phone.com\",\"https:\/\/www.pinterest.com\/phone_com\/\",\"https:\/\/www.youtube.com\/channel\/UC6sbdsdj91yVhrA9w2uoX8w\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Meet Our Customers: My Solution Services - Phone.com","description":"My Solution Services provides Online Business Management (OBM) and Certified Professional Practice Building Coaching for therapists...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/","og_locale":"en_US","og_type":"article","og_title":"Meet Our Customers: My Solution Services","og_description":"My Solution Services provides Online Business Management (OBM) and Certified Professional Practice Building Coaching for therapists...","og_url":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/","og_site_name":"Phone.com","article_publisher":"https:\/\/www.facebook.com\/phonedotcom","article_published_time":"2019-05-22T15:01:42+00:00","og_image":[{"width":1200,"height":611,"url":"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@phonedotcom","twitter_site":"@phonedotcom","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#article","isPartOf":{"@id":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/"},"author":{"name":"Amber Newman","@id":"https:\/\/www.phone.com\/#\/schema\/person\/f51f30942d3ffeef32010076d49060d1"},"headline":"Meet Our Customers: My Solution Services","datePublished":"2019-05-22T15:01:42+00:00","mainEntityOfPage":{"@id":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/"},"wordCount":525,"publisher":{"@id":"https:\/\/www.phone.com\/#organization"},"image":{"@id":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#primaryimage"},"thumbnailUrl":"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg","keywords":["customer service","customer service management","customer service solution","hipaa","merchant services","Phone.com","voip"],"articleSection":["Customer Stories"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/","url":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/","name":"Meet Our Customers: My Solution Services - Phone.com","isPartOf":{"@id":"https:\/\/www.phone.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#primaryimage"},"image":{"@id":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#primaryimage"},"thumbnailUrl":"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg","datePublished":"2019-05-22T15:01:42+00:00","description":"My Solution Services provides Online Business Management (OBM) and Certified Professional Practice Building Coaching for therapists...","breadcrumb":{"@id":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#primaryimage","url":"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg","contentUrl":"https:\/\/www.phone.com\/wp-content\/uploads\/2019\/05\/MSS_customerhighlight.jpg","width":1200,"height":611,"caption":"My Solution Servies"},{"@type":"BreadcrumbList","@id":"https:\/\/www.phone.com\/meet-our-customers-my-solution-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.phone.com\/"},{"@type":"ListItem","position":2,"name":"Customer Stories","item":"https:\/\/www.phone.com\/category\/customer-stories\/"},{"@type":"ListItem","position":3,"name":"Meet Our Customers: My Solution Services"}]},{"@type":"WebSite","@id":"https:\/\/www.phone.com\/#website","url":"https:\/\/www.phone.com\/","name":"Phone.com","description":"Communicate Better","publisher":{"@id":"https:\/\/www.phone.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.phone.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.phone.com\/#organization","name":"Phone.com","url":"https:\/\/www.phone.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.phone.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.phone.com\/wp-content\/uploads\/2022\/05\/phone_dot_com_OG_image.png","contentUrl":"https:\/\/www.phone.com\/wp-content\/uploads\/2022\/05\/phone_dot_com_OG_image.png","width":1200,"height":630,"caption":"Phone.com"},"image":{"@id":"https:\/\/www.phone.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/phonedotcom","https:\/\/x.com\/phonedotcom","https:\/\/www.instagram.com\/phonecom\/","http:\/\/www.linkedin.com\/companies\/phone.com","https:\/\/www.pinterest.com\/phone_com\/","https:\/\/www.youtube.com\/channel\/UC6sbdsdj91yVhrA9w2uoX8w"]}]}},"_links":{"self":[{"href":"https:\/\/www.phone.com\/wp-json\/wp\/v2\/posts\/84511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.phone.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.phone.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.phone.com\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/www.phone.com\/wp-json\/wp\/v2\/comments?post=84511"}],"version-history":[{"count":0,"href":"https:\/\/www.phone.com\/wp-json\/wp\/v2\/posts\/84511\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.phone.com\/wp-json\/wp\/v2\/media\/84513"}],"wp:attachment":[{"href":"https:\/\/www.phone.com\/wp-json\/wp\/v2\/media?parent=84511"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.phone.com\/wp-json\/wp\/v2\/categories?post=84511"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.phone.com\/wp-json\/wp\/v2\/tags?post=84511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}