{"id":97286,"date":"2021-02-16T12:35:31","date_gmt":"2021-02-16T17:35:31","guid":{"rendered":"https:\/\/www.phone.com\/?p=97286"},"modified":"2024-09-26T14:22:14","modified_gmt":"2024-09-26T18:22:14","slug":"2021-the-best-virtual-phone-systems","status":"publish","type":"post","link":"https:\/\/www.phone.com\/2021-the-best-virtual-phone-systems\/","title":{"rendered":"2021: The Best Virtual Phone Systems"},"content":{"rendered":"<div class=\"article__content-group\">\u00a0<\/div>\n<div class=\"article__content-group\">\n<p>In 2020, communicating with customers became even more of a priority for businesses.<\/p>\n<p>Small businesses saw some of the greatest losses due to the Covid-19 pandemic. In fact,\u00a0<a href=\"https:\/\/smallbiztrends.com\/2020\/10\/alignable-road-to-recovery-report.html\">45% of small businesses<\/a>\u00a0had earned less than half of their regular revenue as of October 2020.<\/p>\n<p>For many small businesses, staying in touch with customers and maintaining relationships was essential to staying afloat in the crisis.<\/p>\n<p>In 2021, one of the best tools to help your business better communicate with customers is a virtual phone system. Here are the best virtual phone systems that you can start using for your business.<\/p>\n<h2>Key Features in the Best Virtual Phone Systems<\/h2>\n<p>There&#8217;s a lot to consider when you&#8217;re choosing a <a href=\"https:\/\/www.phone.com\/business-virtual-phone-number\/\">virtual phone system<\/a>. Each system comes with a unique set of features and each system is designed to meet different needs.<\/p>\n<p>So how do you know whether you&#8217;re getting the right system that matches your business&#8217;s needs?<\/p>\n<p>It helps to know what features are industry standard. In 2021, most virtual phone systems will include features such as:<\/p>\n<ul>\n<li>Call forwarding<\/li>\n<li>Call routing<\/li>\n<li>Call recording<\/li>\n<li>CRM integration<\/li>\n<li>Call analytics reporting<\/li>\n<li>Toll-free\/local\/vanity number selection<\/li>\n<\/ul>\n<p>There are various virtual phone systems that go above and beyond these standard features. For small businesses, it&#8217;s important to make sure your virtual system at least includes these core features.<\/p>\n<h2>How to Choose the Right Virtual Phone System<\/h2>\n<p>What are the biggest needs in your small business call management?<\/p>\n<p>Answering this question will help you determine what the most important unique features are, aside from the standard ones.<\/p>\n<p>If your business uses various work apps, you may want a virtual phone system that includes integrations with those work apps.<\/p>\n<p>Or, if you need to hold meetings with clients, there are phone systems that include web conferencing features. Some other general factors to consider are:<\/p>\n<ul>\n<li>Convenience<\/li>\n<li>Price<\/li>\n<li>User-friendliness<\/li>\n<li>Scalability<\/li>\n<li>Call quality<\/li>\n<li>Range of features<\/li>\n<\/ul>\n<p>Understanding your business&#8217;s unique workflow will help you determine what system will best fit your needs.<\/p>\n<p>Price is one of the most important factors, but it&#8217;s not the only one you should consider. Whatever virtual phone system you choose, be sure to consider the system&#8217;s range of features and workflow convenience.<\/p>\n<h2>What Is a VoIP System?<\/h2>\n<p>A virtual phone system allows users to make calls from any device IP\u00a0connectivity.<\/p>\n<p>VoIP stands for\u00a0<a href=\"https:\/\/www.fcc.gov\/general\/voice-over-internet-protocol-voip\">&#8220;Voice over Internet Protocol&#8221;<\/a>\u00a0and they allow you to make calls via the internet using any device that uses data or network connectivity.<\/p>\n<p>For this reason, VoIP is sometimes called broadband or IP telephony.\u00a0VoIP converts your voice into a digital signal that transmits via the internet.<\/p>\n<h3>How Does it Work?<\/h3>\n<p>Users can make calls from devices such as computers or\u00a0<a href=\"https:\/\/www.phone.com\/voip-phones\/\">VoIP phones<\/a>. There&#8217;s also the option to connect a traditional telephone to a phone adapter that converts signals over the internet.<\/p>\n<p>Phone adapters connect traditional phones to a network in the same way that a modem connects a computer to a network.<\/p>\n<p>Because VoIP operates on network connectivity, users can also make wireless calls after connecting to hot-spots.<\/p>\n<p>If you&#8217;re constantly on the go, a VoIP allows you to manage your business calls regardless of location. The only requirement is a strong network.<\/p>\n<p>VoIP is often a better alternative to hybrid phone systems or PBX systems, which require server hardware and technical support.<\/p>\n<p>Although businesses use these,\u00a0<a href=\"https:\/\/www.entrepreneur.com\/article\/344573\">VoIP systems<\/a>\u00a0are more ideal for small businesses. Since VoIP systems are largely cloud-based, they eliminate the need for this hardware and the maintenance costs that come with it.<\/p>\n<h2>Common Problems With Virtual Phone Systems<\/h2>\n<p>Free systems like Google Voice can offer a good launching pad. However, Google Voice lacks an array of standard must-have features that most paid virtual phone systems include.<\/p>\n<p>Instead of using these tools, it&#8217;s entirely possible to find virtual systems with\u00a0<a href=\"https:\/\/www.phone.com\/pricing\/\">affordable basic plans<\/a>. Most basic plans cost over $15 per user, per month.<\/p>\n<p>Not all virtual phone systems are created equal, so here are some standout systems that have unique advantages over others.<\/p>\n<h2>Systems With Detailed\u00a0Analytics<\/h2>\n<p>Analytics help you measure the success of your call management. They&#8217;re essential to improving the overall process and creating insights about your customer experience.<\/p>\n<p>A virtual phone system should report basic metrics such as call duration. It should also record the routing channels and forwarding channels for each call.<\/p>\n<p>Depending on your business needs, it may be better to find a lower cost for a basic plan that has metered minutes. Or, you could find a plan that doesn&#8217;t limit your calling minutes.<\/p>\n<h2>A Balanced Virtual Phone System<\/h2>\n<p>It&#8217;s hard to find the right virtual phone system that suits all of your needs. That&#8217;s why it&#8217;s important to focus on the key features you need and the return on investment you expect from the platform.<\/p>\n<p>Based on price alone, Phone.com offers one of the best plans. Users who just need a basic phone system can get started for $11.99 per month for each user.<\/p>\n<p>Most platforms charge anything upwards of $15.99 for basic plans that include only some of the standard features.<\/p>\n<p>However, Phone.com provides users with\u00a0<a href=\"https:\/\/www.phone.com\/business-phone-systems\/\">over 50 call features<\/a>\u00a0with just the basic plan. In addition to the standard features, these 50 features include unique features to help you expand your call management.<\/p>\n<h3>Unique Phone.com Features<\/h3>\n<p>Number porting is a special feature that many other virtual phone systems don&#8217;t include. Not all systems allow you to keep the same number you&#8217;ve used for business.<\/p>\n<p>However, Phone.com allows users to continue using their local, toll-free, or international numbers. In addition, there are no port-in fees for businesses that want to keep their numbers.<\/p>\n<p>Text-to-Greeting is a unique feature that offers customizable audio messages which you can send to customers. These come with sound effects and automated voicings to read the texts.<\/p>\n<p>Phone.com also provides instant Email Notifications whenever users receive a voicemail. The email includes an audio file of the voicemail so you can listen to it as you receive the email and forward it easily.<\/p>\n<p>Fax compatibility is another feature that can be an unexpected advantage. If\u00a0you&#8217;ve used faxing for your business in the past, you can integrate your fax machine with Phone.com to continue using it.<\/p>\n<p>These are just a few out of the 50 standout features.<\/p>\n<h2>Choosing From the Best Virtual Phone Systems<\/h2>\n<p>Although these are some of the best virtual phone systems of 2021, you&#8217;ll need to choose the one that&#8217;s best for your small business.<\/p>\n<p>A virtual phone system should integrate with your workflow and automate certain parts of it.<\/p>\n<p>At Phone.com, we&#8217;re committed to helping you better communicate with your customers through call management. To see if Phone.com is right for your business, you can\u00a0<a href=\"https:\/\/www.phone.com\/contact-sales\/\">request a demo<\/a>\u00a0today.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 In 2020, communicating with customers became even more of a priority for businesses. Small businesses saw some of the greatest losses due to the Covid-19 pandemic. In fact,\u00a045% of small businesses\u00a0had earned less than half of their regular revenue as of October 2020. For many small businesses, staying in touch with customers and maintaining [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":88487,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10405],"tags":[],"class_list":["post-97286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2021: The Best Virtual Phone Systems - Phone.com<\/title>\n<meta name=\"description\" content=\"Is your small business in need of a virtual phone system? Read our guide to discover the best virtual phone systems for 2021!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phone.com\/2021-the-best-virtual-phone-systems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2021: The Best Virtual Phone Systems\" \/>\n<meta property=\"og:description\" content=\"Is your small business in need of a virtual phone system? 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